How do i replace a faulty product?

[thesuperhaggis]

Hi i'm new to this forum and I recently purchased a proffesional sculpting set from Ebob but it was missing all the sculpting tools and the clay shaper . I was wondering if Ebob (or anyone else for that matter) could tell me how to replace the whole package or even just be sent the missing components.Any help would be much appreciated.

thanks
The Super Haggis

[isildurian]

Have you e-mailed ebob on the subject, I'm surre he'd be more than happy to help you out with it.

[eBob]

Hello - yes it appears that I was not fully concentrating when I packed one or two of the sculpting kits last week as you are not the only person to whom this has happened.

Please accept my full and very ashamed appology.
I cannot trace your email address on my paypal orders - so I may have already emailed you if you have another email address - if you have not heard from me already, please contact me directly and of course this matter will be put right as swiftly as possible.

Ebob,

[thesuperhaggis]

Yeah i was using another e-mail and I just recieved your e-mail. Thanks very much.

[nikin]

I too had this problem but Ebob sorted it out. You were soooooooooooooo lucky to be going away, if I were you I wouldn't be concentrating on work either

Other than the missing tools, delivery was fast and was very pleasing