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Post by dartraven on Dec 19, 2010 14:09:57 GMT -5
Hi all.I did register on this forum about a 5 min ago.I ordered some miniatures from EBOBs rebelion range some english infantry and some clansman....They are great after christmass i will order more and more and more...The only little think that bothered me a bit wos tht some of the english troopes swords had tip casted beter then other(iv hope that i used good word im not an english)but thats not a problem as the models are AWSOME..........I wos planing to make some order from EBOB for a while now.Im glad that i manage to do that finally.I do not know will there be some new units for this range like..clansman archers or some more knights foot knights i mean....... ;D....Soon i will paint mine models;).Thanks.
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Post by greeny8958 on Jul 23, 2011 6:21:45 GMT -5
Well you were very lucky! i ordered a large order for 80 pounds worth of models a few weeks back. after two weeks i contacted ebob, who told me they had run out of metal!unbelievable i know. so i waited another week and still no sign. it is now week 4 and i have neither recieved my refund i requested or my models! and am now 80 pounds down and feeling a little depressed! has anyone else been ripped off like this or just me?
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Post by eBob on Aug 8, 2011 6:12:34 GMT -5
Thanks for your comments Greeny8958. I need to clarify what actually happened. I did email you when you placed the order to say that items were out of stock and there would be a delay, although you say didn't get that email, it was sent and I spoke to you again by email 2 weeks later and you said you would be happy to wait, but 7 days after that you opened a dispute via Paypal - which just delayed the refund process which would have been instant if you'd requested one - at no point did you actually request a refund from me.
I do sometimes run out of stock, it's not that unbelivable, it's what happens when a lot sales come in at the same time, and there was a delay in getting new stock cast which sometimes happens and can take 2-4 weeks if the metal casters are busy. Sometimes if there's a show coming up, all the miniature companies order metal at the same time from the casters. I don't do my own metal casting, it's outsourced.
I sent several emails to you, and got few replies. In fact it was a 3.5 week wait in the end, and your metal was here - and I offered to send it you with some extra stuff as a gesture, but you said you'd prefer the refund, which was fine.
Did you get the £10 worth of free samples I sent you?
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